Helpdesk

Our Helpdesk provides clients with easy to access assistance should they encounter a problem with their audio visual installation or simply require advice, audio visual repairs or av maintenance. There are 3 main ways that the InSight Systems Helpdesk can be contacted for support.

How to Lodge a Support Request

Email

This is the best and most responsive method of contacting us. You can email us at helpdesk@insightsystems.com.au directly. When you send an email to this address, you will receive an instant reply email with a ticket number, which you can use for any further enquiries related to your request. As there are several InSight staff members monitoring the help desk at all times, we may be able to reply almost immediately. Your email will log a ticket in our system automatically to assure we do notice your request.

Phone

You can call the help desk directly at 1300 428 981 to let us know about your service request. After gaining the required information from you, our help desk staff will log a service call on your behalf.

Client Portal

If you have taken out a Service Agreement or purchased a Prepaid hours agreement, you will be able to log into a client portal. This portal gives you access to all your current service tickets and gives you the option to raise a new ticket for a service request. Please contact our help desk via one of the two options above to set up this option.

Go to the Client Portal Now