AVI-SPL Symphony as a Service Makes Monitoring Collaboration Spaces Easy

Tech managers and IT directors should know AVI-SPL as the worlds largest AV integration firm and as providers of AVI-SPL Symphony platform for monitoring, managing, running diagnostics on AV systems (even launching video calls). The next step for Symphony, the Tampa-based company announces, is Symphony as a Service (SYaas), targeting collaboration spaces.

AVI-SPL says Symphony as a Service (SYaaS), which was on display at ISE 2019 (Integrated Systems Europe) at AVI-SPL’s stand provides an alternative consumption model for organisations to conduct proactive monitoring and management of their collaboration estate via Symphony. According to a company press release, the new as-a-service solution benefits tech managers it a couple of clear ways:

  • It enables integrated collaboration workflows, providing a single pane view into the supporting technology estate.
  • It delivers real-time, actionable business intelligence around network performance, room utilization, device functionality, and usage trends.

Delivering Symphony in an “as-a-service” model is significant, says AVI-SPL senior VP of service operations Tim Riek, who gave sister brand Commercial Integrator an overview of Symphony as a Service during ISE 2019 (watch the video above). “We’re pulling the engine that has been under the hood and powering our managed services,” he says. It’s now “enabling our customer to deliver an optimized IT environment leveraging the Symphony platform.”

The goal of AVI-SPL’s Symphony is to collect and streamline valuable information that can help organizations make better business decisions, Riek explains. “Symphony helps to bring together disparate applacitions and creat an integrated collaboration workflow. It creates a single-pane view into total enterprise technologies and it provides real-time access to actionable business intelligence to help our users make more informed decisions with respect to their technology purchases.”

As many organizations look to evolve their spaces and adapt to employees changing workflows, they need data to support their decisions, adds AVI-SPL VP of sales and marketing, EMEA, William Hegan, also to CI during ISE 2019. “Symphony allows us not only to manage the devices but also to provide utilization analytics off the backend that allows customers to make informed real estate choices around number of rooms.”

“Accountability for the meeting room has historically been compartmentalized between video conferencing and audiovisual management applications,” says Tim Riek, senior vice president of services, AVI-SPL.

“With Symphony now unbundled from the company’s managed services program and available on a subscription basis, AVI-SPL is unlocking the potential for all organizations to integrate a disparate application topology, have one lens into all deployed collaboration technologies, and enhance the return on its technology investment.”

More from AVI-SPL’s SYaaS press release:

Today AVI-SPL Symphony is powering global organizations in the enterprise, healthcare, financial services, as well as higher education market. RMIT, a university of technology and design with campuses in Australia, Southeast Asia, and Spain, is among those who entrust AVI-SPL’s Symphony as a Service to maintain the health of its AV and UC systems and ensure a positive classroom experience.

“Since the implementation of Symphony, RMIT’s audiovisual services, have been able to become more efficient and increase the student and staff experience,” says  Tim Sullivan, senior manager of operations, learning, teaching, and research at RMIT, in the press release.

“[Symphony] is something that I wish we had a number of years ago.”

Get in contact with our team to see how Symphony as a Service can assist you and your business achieve better outcomes through better system management. Email sales@insightsystems.com.au or call us on 1300 369 451

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