Maintenance and Support

To ensure the technology at your business remains reliable and available at all times, you need regular, proactive maintenance and service coupled with rapid incident response times.

InSight Systems’s support and maintenance programs are best of breed, providing complete peace of mind for any business. We utilise a variety of proactive measures to ensure continuity of service from your audiovisual assets. Our qualified support teams provide easy-to-access and rapid issue resolution while understanding and caring for your environment.

Maintenance Packages

Service & Maintenance

Audio Visual Repairs

Remote Asset Management

Helpdesk

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Maintenance Packages

We offer two, industry-leading entry level maintenance packages – the Essentials Service and Maintenance Package and the Premium Service and Maintenance Package.

The InSight Systems Essential support package provides industry leading entry level support that is adequate for many companies.

InSight Systems Premium service and maintenance package delivers the highest possible levels of support short of having a dedicated AV support team located onsite.

Peace of mind is achieved through the provision of comprehensive preventative maintenance, priority helpdesk access, rapid response to service requests along with ongoing strategic direction and road mapping.

Essential

  • Two onsite scheduled proactive preventative maintenance service calls per year
  • Two onsite maintenance review reports (following the preventative maintenance) by an Insight Systems service manager or nominee and nominated client representative
  • Help desk support – business hours
  • Client service portal for online logging and tracking of requests
  • Next business day response time to service requests
  • Recommended critical spares list, specific to your installation(s)
  • Access to discounts on critical spares
  • Discounted onsite technical support time for purchase in blocks of 10, 20, or 50 hours. You can use these for issue resolution, training, design, audits, and more

Premium

  • Four onsite scheduled proactive preventative maintenance service calls per year
  • Four onsite maintenance review reports (following preventative maintenance) by an Insight Systems service manager or nominee and nominated client representative
  • Priority help desk support – business hours (24/7 help desk monitoring)
  • Client service portal for online logging and tracking of requests, available 24 hours a day
  • Three-hour onsite response time to service requests during business hours
  • Real-time system monitoring, where available
  • Free standard loan equipment* to ensure rooms can function should we need to remove and repair faulty equipment under warranty
  • Four AV strategic planning and roadmap reviews
  • Onsite service requests performed by qualified technicians fully conversant with your equipment and systems – recommended critical spares list specific to your installation
  • Access to discounts on critical spares
  • Discounted onsite technical support time for purchase in blocks of 10, 20, or 50 hours. You can use these for issue resolution, training, design, audits, and more

Service & Maintenance

We believe continued service and maintenance should be available to all of our customers. As a result, we have a fully-qualified in-house service team, trained in and compliant with all products and equipment InSight Systems supplies. Our service team is qualified in display technologies, source components, control systems, and video conferencing.

Audio Visual Repairs

Our technicians provide a full range of services, ranging from fault diagnostics, product repairs, and system maintenance. We can carry out these repairs either onsite or at our service centre. You can read about the work our installers and technicians are performing in our case studies. To ensure there is a solution that suits your business needs, we have developed a number of different plans, ranging from prepaid support options to comprehensive service level agreements (SLAs) with scheduled maintenance programs.

To find out more about our service and maintenance programs you can read our brochure ,call our customer service team on 1300 369 451 or email us at sales@insightsystems.com.au.

Remote Asset Management

If you are an IT or AV manager, a remote asset management system is vital to improve response times and reduce frequency of service calls due to equipment or infrastructure failure. By monitoring and ensuring equipment is operational, InSight Systems enhance user experience of technology and ensure the deployed AV solutions are reliably maintained.

Our cloud-based software application provides remote management capabilities for AV assets and building systems. The software features a user-friendly dashboard that makes it easy to centralise the management and monitoring of AV equipment, lights, HVAC, and other building functions. We can solve technology issues before they become problems, such as by identifying displays before a projector lamp burns out or by receiving an immediate notification when a device goes offline. Our subscription-based service allows users to take advantage of all the benefits and features of an application without installing and managing the physical server infrastructure. Since everything is cloud-based, no maintenance is required, it is easy to acquire applications, and there is virtually no startup time nor upfront costs.

To find out more about our Remote Asset Management solution, call our customer service team on 1300 369 451 or email us at sales@insightsystems.com.au.

Helpdesk

Our Helpdesk provides clients with easy to access assistance should they encounter a problem with their audio visual installation or simply require advice, audio visual repairs or av maintenance.

Our friendly staff are ready to help. There are 3 main ways that the InSight Systems Helpdesk can be contacted for support.

Phone

1300 428 981

Client Portal

(existing clients only)