Audio Visual Maintenance

To ensure the technology at your business remains reliable and available at all times, you need regular, proactive maintenance and service coupled with rapid incident response times performed by an audio visual technician with a deep understanding of your unique technology solution.

InSight Systems’s support and maintenance programs are best of breed, providing complete peace of mind for any business. We utilise a variety of proactive measures to ensure continuity of service from your audiovisual assets. Our audio visual technicians provide easy-to-access and rapid issue resolution while understanding and caring for your environment.

Audio Visual Maintenance Packages

We offer two, industry-leading entry level maintenance packages – the Essentials Service and Maintenance Package and the Premium Service and Maintenance Package.

The InSight Systems Essential support package provides industry leading entry level support that is adequate for many companies.

InSight Systems Premium service and maintenance package delivers the highest possible levels of support short of having a dedicated AV support team located onsite.

Peace of mind is achieved through the provision of comprehensive preventative maintenance, priority helpdesk access, rapid response to service requests along with ongoing strategic direction and road mapping.

InSight Systems prides itself on providing a full spectrum of services to meet the needs of the simplest to the most complex integration projects. As Australia’s leading audio visual installation experts, InSight Systems works closely with consultants, architects, electrical contractors, event planners, and builders and directly with clients to tailor an audio visual solution to meet your specific needs. InSight Systems have earned a reputation as one of the industry’s leading audio visual installation experts. Each project is unique and will be fully customised to meet your specific needs, click to read more about our unique projects.

Essential

• Two onsite scheduled proactive preventative maintenance service calls per year
• Two onsite maintenance review reports (following the preventative maintenance) by an InSight Systems service manager or nominee and nominated client representative
• Help desk support – business hours
• Client service portal for online logging and tracking of requests
• Next business day response time to service requests
• Recommended critical spares list, specific to your installation(s)
• Access to discounts on critical spares
• Discounted onsite technical support time for purchase in blocks of 10, 20, or 50 hours. You can use these for issue resolution, training, design, audits, and more

Premium

• Four onsite scheduled proactive preventative maintenance service calls per year
• Four onsite maintenance review reports (following preventative maintenance) by an InSight Systems service manager or nominee and nominated client representative
• Priority help desk support – business hours (24/7 help desk monitoring)
• Client service portal for online logging and tracking of requests, available 24 hours a day
• Three-hour onsite response time to service requests during business hours
• Real-time system monitoring, where available
• Free standard loan equipment* to ensure rooms can function should we need to remove and repair faulty equipment under warranty
• Four AV strategic planning and roadmap reviews with an audio visual technician
• Onsite service requests performed by qualified technicians fully conversant with your equipment and systems – recommended critical spares list specific to your installation
• Access to discounts on critical spares
• Discounted onsite technical support time for purchase in blocks of 10, 20, or 50 hours. You can use these for issue resolution, training, design, audits, and more