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Cybersecurity Measures: Leveling up to mitigate threats.

Cybersecurity threats and outages are more commonplace as our reliance on important digital information continues to increase, with the widespread adoption of internet connected devices, cloud server storage, and online services into the day-to-day operations of businesses.

Unfortunately, this interconnectedness also exposes businesses to cyber threats, such as hacking, data breaches, phishing scams, and malware attacks. Australia has seen the rate of cyber-attacks significantly increase year on year, the Australian Bureau of Statistics (ABS) released data to show more than 22 percent of businesses experienced a cybersecurity attack during the 2021-22 financial year, compared to 8 percent the previous year.

These outages cost Australian businesses thousands each year, with the average cost of $88K to a medium business as reported in the ACSC Annual Cyber Threat Report 2022. 

When it comes to cybersecurity measures, updating and maintaining operating systems undoubtedly take centre stage. However, for comprehensive digital protection, an often overlooked yet equally as vital element of good operational and cybersecurity practice is firmware management.

Updating and maintaining system firmware offers a range of benefits that contribute to the overall security, performance and functionality of devices and systems.

Key Benefits of maintaining system firmware –

  • Security Enhancement: Patching vulnerabilities and preventing cyber threats.
  • Bug Fixes: Ensuring stability and a smoother user experience.
  • Compatibility: Seamless interaction with new software and hardware.
  • Performance Optimisation: Improved speed and efficiency.
  • New Features: Introducing enhanced functionalities.
  • Energy Efficiency: Optimising power management for longer battery life.
  • Compliance: Meeting security standards and regulations.
  • Hardware Issue Prevention: Addressing device-specific problems.
  • Malicious Activity Protection: Guarding against unauthorised access.
  • Longevity: Extending device lifespan and reducing electronic waste.

Here is an overview of how our Managed IT service team will guide the way to streamlining processes to ensure your system firmware is monitored and maintained effectively.  

Managed AV – Focused view of your AV estate.

Our Virtual Network Operations Centre (VNOC) team utilise a range of tools that provide them with real time status and generated automated alerts when issues occur.

Firmware Updates – Your workplace technology seamlessly updated and secure.

Your firmware is always managed and upgraded as needed without any unnecessary disruptions to live systems.

Dedicated Experts – Your system on our watch.

Our Managed IT service team offer system support, troubleshoot issues, manage incidents all before anything is affected or noticed. 

24/7 System monitoring and alerts – Real time support and maintenance.

We have systems in place keeping track of all networked video conferencing and AV devices detecting and alerting our team automatically. The team can then access systems remotely to remediate or adjust if required.

Morning sweeps – Taking care of your business.

The managed AV system automations are set to alert our team each morning with any issues of urgency enabling a focussed approach to resolution before the day starts.

Predictive Maintenance – Preventative action before any failures.

Performance monitoring of all AV systems during normal operational times allows our team to see the daily system status reducing the likelihood of any failures disrupting onsite operations.     

Enhanced Insights and Analytics – Monitoring and reporting.

By analysing the systems use across all rooms and the performance monitoring results, our team recommend improvements to the in-room experience.

Incident and Issue Management – Allocation of the best solution.

When our team identifies a system issue, a remote fix is our first option to resolution. We will then assess the environment and if further intervention is required, we will liaise with a specific on-site contact, or if needed, dispatch a technician to site.

Monthly reports – A regular check in.

All resolved issues are sent to you with details of occurrence, resolution, and any active incidents.

By partnering with our expert managed IT services team and trusting in our managed AV systems, you can rest assured in the knowledge that your team can seamlessly collaborate across divisions, workplaces, rooms, and time zones.

To find out more on how we can help your business implement cybersecurity best practice, please contact us on 1300 369 451 or email to book your free workplace technology review.