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Let us worry about your workplace technology

Our managed services approach is born from a desire to be so connected to your technology solutions that we identify and resolve any issues immediately — meaning a seamless and glitch-free user experience. Powering small teams running large AV real estate.

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How Managed Services Works

We ensure that your meeting space, video conferencing, collaboration systems, and peripheral devices work seamlessly together, enabling uninterrupted communication and collaboration across your organisation. We go beyond expectations to ensure you can enjoy optimal performance of your video conferencing and collaboration systems every day.
Application

Application

Maintenance and improved functionality of video conferencing and workplace applications to ensure they remain up to date and operational.

Operating System

Operating System

Seamless systems operation with maintenance of all hardwares’ operating systems to ensure they meet cybersecurity and manufacturer requirements.

Device Management

Device Management

Streamlined device management. Remote deployment of device firmware and enabling new device features ensures devices run trouble free and remain functional.

User Experience

User Experience

Delivering the highest quality technology experience for your teams through complete management of the AV environment and its performance 24/7.

Unleash the Power of Managed Services

Say goodbye to unreliable meeting room technology or complex AV solutions. Our Managed Services simplifies the process, providing complete control and visibility. With our intuitive interface and advanced features, we can effortlessly manage your AV and ensure seamless operation.
Real-time monitoring and analytics

Real-time monitoring and analytics

We know instantly when there are problems. Our team will have complete real-time visibility into your entire AV environment and receive instant alerts about any anomalies or performance issues. Our robust analytics provide valuable insights that enable us to keep things running smoothly at optimum performance.

Proactive issues detection and resolution

Proactive issues detection and resolution

Our aim is to fix system, program or device failures before you even notice them. We take a proactive approach to AV management by identifying potential issues before they impact your operations and taking corrective action swiftly to ensure minimised downtime and maximised productivity.

Scalability and flexibility

Scalability and flexibility

Grow and adapt with ease. Whether you are expanding your AV infrastructure or adapting to changing business needs, we’ve got you covered. We offer seamless scalability, allowing the addition of devices and locations when needed. With our flexible services and solutions – your AV can evolve as your business does.

Delivering an exceptional user experience

Delivering an exceptional user experience

User friendly technology that works makes a huge difference to user experience. With our Managed Services you can significantly reduce meeting room down time, get timely assistance, and rapid issues resolution, enabling users to focus on their core tasks and enjoy a reliable and optimised technology environment.

Secure and reliable

Secure and reliable

We ensure that all your devices are kept up to date, including their firmware. Our solutions have robust security features, safeguarding your data and ensuring compliance. This vigilant monitoring, coupled with our robust analytics, provides invaluable insights that empower us to keep your devices running smoothly and efficiently by promptly addressing network, device or firmware-related concerns.

Real time analytics

Real time analytics

We can manage more with less. We empower businesses with instantaneous insights and actionable intelligence. We can monitor and analyze data in real time, enabling informed decision-making, proactive problem-solving, and the ability to optimise operations for improved efficiency and performance.

Why choose us?

There has never been a more crucial time to ensure your video conferencing and collaboration systems, as well as peripheral devices, are working at the optimal level. Our team ensures that your meeting space video conferencing, collaboration systems, and peripheral devices work seamlessly together, enabling uninterrupted communication and collaboration across your organisation. This is particularly evident in the prolific uptake of Microsoft Teams, Zoom and Google Meet enabled meeting spaces.

Our team utilise a range of tools to provide a single, focused view of your AV estate. Solution can range from a full time on-site team to a remote team.
Symphony platform displayed on a computer screen
Symphony platform displayed on a computer screen
Symphony platform displayed on a computer screen
Symphony platform displayed on a computer screen
Symphony platform displayed on a computer screen
Symphony platform displayed on a computer screen
Symphony platform displayed on a computer screen
Symphony platform displayed on a computer screen
Symphony platform displayed on a computer screen
Symphony platform displayed on a computer screen

Symphony

Our remote management toolset, Symphony, sets us apart as your trusted workplace technology experts. It brings a seamless, efficient, and proactive approach to managing your Workplace Technology / UC systems.

As your dedicated technology partner, we take pride in backing Symphony with our valued partnership with AVI-SPL, the largest Audio-Visual Integrator and specialist globally. This partnership further enhances our capability to provide unparalleled service and support, ensuring your workplace technology remains in expert hands.

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Microsoft Teams platform displayed on a computer screen
Microsoft Teams platform displayed on a computer screen
Microsoft Teams platform displayed on a computer screen
Microsoft Teams platform displayed on a computer screen

Microsoft Teams Room Pro

Microsoft Teams Room Pro is a game-changing solution that takes workplace technology management to the next level. It will streamline and optimise your Microsoft Teams Rooms experience.

Better facilitate your existing tools and gain a clearer overview of the health of your meeting rooms with Microsoft Teams Room Management Portal.

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Don’t just take our word for it

This is what our customers say.

Very helpful and responsive as always.

Deakin University – Tracy Pook

Throughout the project, InSight Systems exhibited a high level of proficiency and professionalism, working within very tight timeframes. In particular InSight Systems was able to adapt to schedule changes resulting from installation issues caused by others, and readily accepted additional work requests at late notice.

Wakelin Property Advisory – Wakelin Property Advisory

Wonderful service and quick reply on the support services.

Unisuper Management Pty Ltd – Zach Frazer-Bowey

Always a pleasure to work with your team of professional experts.

RMIT University – Catherine Lake

You have a treasure in the ability and work ethics of your staff.

St Joseph’s Parish – Brian Grace

Making big ideas happen

Discover our projects. From meeting rooms to university auditoriums and vibrant sports stadiums – we are your workplace technology and AV system specialists, providing truly unique solutions beyond expectations.

13/02/2024

Making life easier for the team at L’Oréal 

We value our close partnership with the L’Oréal team in Melbourne, and recently we leveraged our expertise in workplace technology… Read more
01/01/2023

Marvel Stadium Case Study

Along with the consultancy and project integration services, InSight Systems continue to deliver maintenance services to Marvel Stadium that ensure… Read more
01/01/2023

Peter MacCallum Cancer Centre

When the newly built Peter MacCallum Cancer Centre came out of the builders maintenance agreement, InSight Systems was asked to… Read more
01/01/2023

Melbourne Business School

An InSight Into AV Solutions Melbourne Business School Audio Visual Consulting InSight Systems provide a broad range of consulting,… Read more
01/01/2023

Preventative Maintenance Case Study

An InSight Into AV Solutions Monash University – Proactive Preventative Maintenance InSight Systems provide a broad range of managed… Read more
08/08/2018

Symphony Case Study – RMIT

An InSight Into AV Solutions Symphony as a Service InSight Systems provide a broad range of consulting, project… Read more