Who are we?

A satisfied client isn’t enough for us. We want clients to love doing business with us and who rate us 9/10 or 10/10. We love celebrating across our business when a client gives us a 10/10.

Why? Those clients see us as a partner they want to do business with again, and again. Long term clients understand the value we provide better than anyone else.

This brings us joy and makes doing business together easier and more rewarding.

We like to share our expertise when requirements are being shaped and long-term strategy is being developed. This ensures all our clients achieve a great outcome…from the end user who interacts with our technology each day, the person who signs our contract, the CEO, and everyone in between.

“The bitterness of poor quality remains long after the sweetness of low price is forgotten”, Benjamin Franklin is quoted as saying this over 200 years ago – and it’s as true today as it was then.

We will provide a great price for the value we deliver, but not at the expense of the “InSight Experience” – great design, quality products, skillful execution, and great people.

Our relationships with our clients, our partners, our suppliers, and our people are so important to us that we want to strengthen these by providing a great experience, every time.

That’s why we invest in quality management processes and certifications like CTS, Crestron Masters, ISO9001- to deliver repeatable, measurable quality.

Reputation is important. We care what people think about you, our company, and ourselves.

We build trust by “doing the right thing”, “saying what we mean”, “doing what we say” and being honest. Trust means we have confidence in each other. Trust means we do the right thing, even when no one is watching. This means we don’t have to be micro-managed.

Of course, not everyone wants to “do the right thing”, and that means you’re not the right employee, supplier, or client for InSight.

We’re not perfect, despite how hard we might try. But, because we want your trust, you know we will make it right and never walk away from a problem.

Our business is all about people.

Clients are real people, suppliers are real people, and we’re real people.

That’s why relationships are so important.

Great relationships are built on great communication, listening, understanding and empathy. These should be in every conversation, every interaction, every relationship we have at InSight, regardless of your role or seniority.

Our relationships need to be genuine. We never want anyone to feel they must be inauthentic to work within our business or with clients.

You know a good relationship when you’re in it – it’s easier, it’s more fun, and it’s productive.

We can’t deliver a great experience without having great people.

We want our people to have expertise in their field and use this to deliver the “InSight Experience”, because we know that’s great.

Of course, no-one knows everything, and you can only learn from others around you if you listen and let them teach you. Learning is a lifelong personal journey, and only apathy or ego can stop us. That’s not who we are.

We will guide, mentor, train, and inspire each other to be our best. We can only do amazing things together if we have diversity of thought. Our diversity comes from people of different backgrounds, genders, roles, experiences, and cultures. Together we encourage contribution from everyone in our company, regardless of their role, seniority, or experience.

We value you bringing your ideas on how we can do things better and we’ll consider these when we decide on how we can move forward, together. We look out for each other, and we consider the wellness of each other a critical part of working together as a team.

We give permission to each other to ask, “Are you OK?” when we are concerned.

We succeed together – every role, every department. It’s a team effort.

Why is success important? It shows we’re doing a good job to deliver value and a great experience to our internal or external clients, ensuring the continued financial security of our company.

We love to celebrate. Client feedback, innovation, winning deals, achieving milestones/KPI’s, project outcomes, significant life events, personal achievements – we have a lot to recognise, and we use these to inspire each other to greatness.

When you work with us, we want you to be successful. From the day you start, to the day you finish, we want you to enjoy InSight and having fun is an important part of this.

There should be laughter, joy, and camaraderie. You will see this when we have our social events, get a cuppa for each other, share the home-made biscuits, have a laugh on a call – there’s a buzz, a vibe, a positive feeling. There’s work being done, with fun.